Frequently Asked Questions
Frequently Asked Questions
Getting started
How do I sign up?
Head over to supersteps.org.au/register/ and follow the steps.
Or pop over to supersteps.org.au and get some more info. When you're ready, select one of the handy "sign up today" buttons, and you're on your way!
I’ve signed up, but I don’t know where to start... help!
No problem! We’re here to help 😊
When you sign up, you should receive some helpful information on the challenge straight to your inbox, including Super Steps guidelines and first steps.
You can also find a stack of handy fundraising challenge tools and support in the resources tab of our website.
Still not sure? Please reach out to us at supersteps@starlight.org.au, join the Facebook group to chat with others Super Steppers participating, or follow our Official Super Steps Instagram and share your story 😊
How do I create a team?
After signing up individually, you'll be asked how you plan to take part in the challenge. To create a team, skip through “create or join an Organisation”, then follow the steps to set your teams goals. You can even add your favourite team pic.
When you complete the sign-up steps, your team will be automatically created, and you'll become a member and team captain.
If the team has already been created by someone else and you simply want to join, select “Join a team” and search for their name.
Alternatively, log in to your Super Steps Fundraising page and navigate to “Dashboard”. Scroll down a little and select “Create a team”. Follow the steps and once complete, you'll be a member of the team.
How do I join a team?
Go to supersteps.org.au/sponsor and search for the team you wish to join using the ‘find a friend’ box in the top right. Click on their team's name, then click the "Join Team" button at the top of the page next to the profile picture.
Alternatively, ask your team captain to share their unique referral link and follow the prompts.
How do I create a workplace or organisation?
When signing up, you'll be asked how you plan to take part in the challenge. Select "Create an Organisation” then enter your workplaces name and follow the prompts. You will then navigate to the team's page where you can set up individual teams within your organisation to race your colleagues. When you complete the sign-up steps, your organisation and team will be created, and you'll become a team and organisation captain.
If the workplace has already been created by someone else and you want to join your team, search for the workplace name at this stage.
Alternatively, ask your organisation team captain to share their unique referral link and follow the prompts.
How do I join a workplace, organisation or school?
Go to supersteps.org.au/ and search for the team you wish to join using the ‘find a friend’ box in the top right. Click on the organisation name, then click the "Join Us" button at the top of the page next to the profile picture.
Alternatively, ask your organisation captain to share their unique referral link and follow the prompts.
How do I get family, friends or work mates on board?
We've got some great posters that you can download, print, and pop up around the office, local gym or community areas like school, etc.
Hot tip: SIGN UP TODAY, set up a team or workplace, then send your team's link to your family and friends. All they need to do is click the "join us" button, then sign up!
You can find lots of handy material HERE.
How do I set up a Facebook fundraiser?
Setting up a Facebook fundraiser is a great idea to help spread the word and reach your targets!
Log in to your dashboard HERE. Click the “Add a Facebook Fundraiser” button and Facebook will step you through the rest. Don’t forget to share your fundraiser with your family and friends.
Quick Note: Setting up a fundraiser directly through Facebook or Instagram with create a separate fundraiser that links back to Starlight rather than the Super Steps Challenge specifically. Funds raised here will not count towards your Super Steps goal.
Can I join after 1 May?
Absolutely! You can join any time between 1st – 31st May. We appreciate all fundraising efforts for sick kids.
What do I do once I've finished the challenge?
Celebrate your fantastic achievement! Well done.
In terms of fundraising, you don't have to do anything to get the funds to us as that's automatic through your online fundraising page.
If you have any cash however, the quickest way to get that through to us is to donate it via your fundraising page using a credit card.
Or you can transfer to our bank account or deposit the cash at the bank, using the below details.
Bank: ANZ Bank Account
Name: Starlight Children’s Foundation Australia
BSB: 012 405
Account number: 7770 17768
Reference: [2024 Super Steps – fundraiser name]
If your donors require a tax receipt, please send a copy of the offline donation form (found here) through to us with a copy of the bank transfer receipt so that we can reconcile and then organise receipts to those who have donated to you.
The Starlight Super Steps Challenge (supersteps.org.au) is a fundraising initiative owned and operated by Starlight Children’s Foundation Australia (Starlight).
Fundraising & Rewards
How do I edit my fundraising page?
Go to supersteps.org.au/login and log in.
Click on your name in the top right-hand corner and navigate to “My Account”.
Here you can edit your personal details, change your password, update distance or fundraising goals, and even change your profile picture.
How do I ask for donations?
We have lots of fundraising support tools and resources which you can find HERE. There are stacks of social tiles, posters, email templates, and more, that you can download, customise, and use however is best for you.
Don’t forget to keep an eye out in your inbox. We send you emails throughout the challenge with lots of fundraising tips and support, so be sure to check it out. If you can’t find the emails, check your junk/spam, or search for emails from supersteps@starlight.org.au.
You’re also welcome to join the Super Steps facebook group community or Super Steps official Instagram page, and chat with other fundraisers about how to make the most of your fundraising challenge.
If you’d like more support, please reach out at supersteps@starlight.org.au.
How do I share my fundraising page?
First – make sure you’re logged in HERE, and navigate to your dashboard.
You can copy “Your page” link under your profile name and then paste it in a Facebook, Instagram, email, SMS post, or wherever you’d like to share you link.
OR, you can share you page using one of the social media icons to the right.
TOP TIP: when sharing via Facebook or Instagram, it might ask if you want to add a donate button. Please don’t do this, as it doesn’t connect to your Starlight Super Steps fundraising page. Whilst we do receive those fabulous donations, we can’t connect them to your personal fundraising page.
Happy sharing!
How do I use my custom QR code?
Once in your Steps Dashbaord, scorll down a little and then navigate to the ‘Get Support’ page via the navigation ribbon. Here you will find a handy generator you can use to create and download a QR code that links supporters straight to your personal fundraising page.
You can add that QR code to posters that you create yourself (simply add/insert it as an image).
Or you can use one of our Super Steps posters – available in your resources page.
TOP TIP: download your selected poster using a desktop computer or laptop and open it in Adobe Acrobat Reader. There you will be able to add your fundraising goal and fundraising page URL. Then click on the square at the bottom of the poster, and you will be asked to select an image; navigate to where you’ve saved your QR Code, select it, then click ‘open’, and your QR Code will be added to the box.
You can download Adobe Acrobat Reader for free HERE.
If you’d like more support, please reach out at supersteps@starlight.org.au. .
How do I qualify for fundraising rewards?
Hit your fundraising milestone to earn awesome rewards.
Check out the fundraising milestones and rewards HERE.
Super Steps Socks
To be eligible, you must be one of the first 1000 fundraisers to sign up
Super Steps Shoelaces
To be eligible, you must make or receive a donation within 48 hours of signing up. This includes self-donations!
Super Steps Medal
Earn an official 2024 Super Steps medal to show off to all your mates when you raise $300.
Super Steps Tee
Raise $500 and pound the pavement in an exclusive Super Steps tee.
VIP Star Steppers Tee
Raise $750 and upgrade your Super Steps Tee to the Star Steppers tier, scoring a Happiness Matters Tee.
All other rewards
For all other rewards and flash challenge prizes check out our rewards HERE. Don’t forget to also check the terms & conditions terms and conditions for the nitty gritty of milestone and rewards eligibility.
I’ve qualified for a reward, when will I receive it?
Milestone Rewards
All individuals participating and raising funds will be eligible to receive rewards as per the fundraising milestone achieved at midnight 6 June 2024.
There are some pretty step-tastic rewards up for grabs this year. You can check them out HERE.
Other rewards and dispatches
To be eligible for the first rewards dispatch, and ensure you have your Super Steps swag before you step out May 1, you need to raise $500 or more before midnight 21st April AEST 2024.
Those who have raised over $500 will have their rewards dispatched the following week.
To become eligible for other rewards, you can continue collecting donations up to midnight 6 June 2024. Rewards will then start dispatch during the week commencing 11 June 2024.
We aim for all rewards to be received by the end of June 2024, however if you have any concerns, please reach out to supersteps@starlight.org.au.
In the event of unforeseeable stock and delivery delays, we appreciate your understanding and patience. If extensive delays persist, all fundraisers will be notified by email.
Why do we arrange rewards delivery this way?
Pre-challenge dispatch ensure you have your rewards as soon as steppingly possible. We love to see you wearing your exclusive merchandise with pride as you clock up those km’s for sick kids.
The remaining rewards are sent post challenge, to ensure you have the longest possible opportunity to earn them. It also helps us reduce over/under stocking items or sending too many packages, ensuring that all fundraising dollars make the biggest impact for sick kids.
How do I make sure I receive the right t-shirt size?
You've raised $500 for sick kids - go you!
When you signed up, you entered your preferred t-shirt size.
If you wish to change your t-shirt size, please contact us at supersteps@starlight.org.au by midnight 31st May 2024.
HERE is the size guide, to help you select the right size.
IMPORTANT: Please be careful to select the correct t-shirt size. The exclusive Super Steps t-shirts are custom made in order to ensure not only top quality but also that they perfectly match the Super Steps colours! We order stock numbers in line with the sizes fundraisers select when they sign up. So, if you want to change your size after you've received it, unless the product is faulty, we are unable to guarantee availability of stock.
When do I have to complete my fundraising?
You’ve smashed the Super Steps challenge – well done!!
Before you hang up your runners, make sure you wrap up your fundraising. To be eligible for rewards, all donations must be on your fundraising page by 11:59pm AEDT on Friday 7 June 2024.
Any additional fundraising must be received by Starlight within a month of the Super Steps Challenge finishing (that's 11:59pm AEDT on 30 June 2024).
You can do this one of two ways – The quickest way is to encourage your supporters to make any final donations directly to your online fundraising page. If you’ve been receiving donations in cash from your supporters, you can collect these, determine the total raised and then make a credit card payment to your page. If you’ve forgotten your online page address, simply log in, and in the menu click on "My Page".
OR
Electronic funds transfer. Please transfer the funds into the account below account, remembering to reference your full name and ‘Super Steps’ when depositing.
Bank: ANZ Bank Account
Name: Starlight Children’s Foundation Australia
BSB: 012 405
Account number: 7770 17768
Reference: [2024 Super Steps – fundraiser name]
How do I get my fundraising to you?
All online donations made via your Super Steps fundraising page will automatically come to us so there's no need to do anything else.
If you have cash that you would like to bank offline, please see the FAQ under "Donations & Receipts" - "Can supporters make a cash donation?" for details on how to make a cash donation, and have that donation reflect on your Super Steps fundraising page.
If you have further questions, please email us at supersteps@starlight.org.au.
Can I fundraise while streaming?
Yes!
You can connect your Twitch, Mixer or YouTube account to your Super Steps fundraiser.
Navigate to your dashboard then scroll down and select Edit My Page. Simply turn live streaming on, select your platform and add your username. Be sure to save this by clicking UPDATE DETAILS. Once that's done, your fundraising page will display your stream.
Donations & Receipts
Are donations to the Starlight Super Steps Challenge tax-deductible?
If your donation to us is made in Australia and is over $2, then it is tax deductible. When you donate, an email which will contain a receipt as proof of your donation to us will be sent to you.
How do I find one of my friends to donate to them?
Click on the “Donate” button at the top of the supersteps.org.au website. From here search for your friend, click on their page and then make a donation.
I’ve donated to my friend’s page but my donation isn’t showing up
We can fix that for you. Please call our Supporter Engagement Team on 1300 727 827 or email us at supersteps@starlight.org.au and we can move your donation across. Please be ready with your donation amount and the page that you would like to move it to.
Can supporters make a cash donation?
Cash donations can be recorded through your dashboard. Fill in the details, select whether a tax receipt is required, and then use PayPal, Apple Pay, Google Pay, or manually enter card details to ensure that donation is added to your total.
If you need an alternative, please contact our Supporter Engagement Team on 1300 727 827 or email us at supersteps@starlight.org.au.
Distance tracking
How do I track my steps?
There are two ways you can log your steps:
1. Manually in your Fundraising Dashboard
You can count your steps or KMs manually and upload them to your Dashboard.
Scroll down and navigate to “My Fitness Activity", here you can enter the details for your activity. Don’t forget to click ‘Save”.
2. Use Fitbit, Garmin or Map My Fitness to automatically track your steps or distance.
Scroll down and navigate to “My Fitness Activity" in your Super Steps dashboard and select your preferred fitness app, then follow the prompts to sign in or create an account.
To create an account, download the Fitbit, MapMyFitness or Garmin app and follow the prompts to set up your account.
Once you've logged in to your fitness app from the link in your Super Steps dashboard, follow the prompts to connect your account.
If you are using Garmin or Map My Fitness, when you next work out, select start your workout in the app on your phone, and select stop when complete. Once you end your workout make sure you save it in the app and your distance will be published to the tally on your Super Steps dashboard the following day.
If you have synced your app already but it is not working, please log in and re-connect it.
If you are using Fitbit, your daily cumulative steps will sync to Super Steps at the end of each day. If you start and activity and save it, only that activity will sync to Super Steps.
If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.
Your tally will be updated each day with the previous day’s distances.
My kms are already showing on my fundraising page and the challenge hasn't started?
Don't worry that's normal! All steps will re-set for the official challenge start on 1 May. So go ahead and get those training steps in.
The incorrect distance is showing on my activities list/total challenge distance?
If your total tracked steps are not what you expect it to be, check your activities list and see if there are any duplicated activities.
To see your activities list login to fundraising dashboard. Scroll down and navigate to “My Fitness Activity” tap. Here you will be able to see all you activities. You can edit or even delete activities.
Don’t forget, if you have connected a Fitness app tracker, your activity should automatically update in your Super Steps Hub and you don't need to manually add anything. Only activities from the date that the app was connected will be recorded (no past activity will be logged).
Challenge - general
Do I need to be able to run to join the challenge?
We welcome (and encourage) all types of steps. Walking, running, rolling, dancing, etc. The challenge is yours to set your own distance and fundraising goal, so feel free to get creative in how you achieve these steps.
It's your responsibility to ensure your health and safety as part of the challenge.
Is there a minimum or maximum distance?
It's up to you!
It might help to break you challenge down into how often you can intentionally walk/run per week and how far you think you can step. Maybe go out for a walk during your lunch break or grab your friends and walk to the coffee shop. You can even count the daily incidental steps to your tally – it’s your challenge!
Remember you'll feel great if you pick a distance that's challenging and achievable!
Any other questions?
I love Starlight, but this challenge isn’t for me – how else can I support?
No worries! We understand that Super Steps might not be for everyone, but thank you for thinking of supporting Starlight!
We have a range of signature fundraising challenges throughout the year that you can find on our website, HERE.
Or feel free to come up with your own unique fundraiser (get some #inspo HERE!)
I still don't have the answer I need
Check out our Terms & Conditions for the nitty gritty of the challenge and rewards
Got another question?
We’d love to hear from you!
Phone: 1300 727 827
Email: supersteps@starlight.org.au
Socials: Join the Facebook community or follow us on Instagram
